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Shipping & Returns

Online orders will be posted within 1-3 working days from QLD

Janome Machines must be signed for

If you are not home a card will be left in your letterbox or check with local post office

 Australia post may take longer than expected for some areas

Tracking is provided once sale is processed for you to monitor

  • Larger parcels in metro Queensland will be sent by Courier

  • Delivery to Metro areas in Eastern Australia 1-3 business days

  • Delivery to NSW VIC SA WA NT and country areas 3-10 business days to country areas 5-10 business days

  • Larger parcels will be wrapped carefully in heavy quality black plastic

  • ​If you require registered or Express post please request it

  • Janome Sewing machines will be sent by Registered post Contact for a price

Returns Policy


  • Please check your purchase as soon as it is received

  • A refund will be given within 7 days if a flaw has been overlooked or the wrong product has been sent

  • If you wish to return an item for refund you will need to pay to return your goods for a credit


Products may look different than what shows on your  device. Please request a FREE sample of fabric to see colour and texture as no refund will be given on fabrics once they have been cut.

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