Shipping & Returns

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Spend $50 or more for FREE postage!

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Shipping

 

We post from Queensland in 1-2 days.

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During the pandemic Australia post is taking longer for interstate deliveries 5-10 working days. We will send express to VIC SA WA NSW NT at no extra cost but this will only make it slightly quicker.

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From Gold Coast Queensland

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• Online orders will be posted by Australia Post within 1-3 business days

• Larger parcels in metro Queensland will be sent by Courier

• Delivery to Metro areas in Eastern Australia 1-3 business days

• Delivery to SA WA NT and country areas 3-10 business days to country areas 5-10 business days

• Larger parcels will be wrapped carefully in heavy quality black plastic

• ​If you require registered or Express post please request it

• Janome Sewing machines will be sent by Registered post

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Returns Policy

 

• Please check your purchase as soon as it is received

• A refund will be given within 7 days if a flaw has been overlooked or the wrong product has been sent

• If you wish to return an item for refund you will need to pay to return your goods for a credit

 

Products may look different than what shows on your  device. Please request a FREE sample of fabric to see colour and texture as no refund will be given on fabrics once they have been cut.

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