Shipping & Returns
Spend $50 or more for FREE postage!
Shipping
Online orders will be posted from Queensland We post from QUEENSLAND
within 1-3 working days.
Be aware that Australia post is taking longer than normal
for interstate deliveries
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Larger parcels in metro Queensland will be sent by Courier
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Delivery to Metro areas in Eastern Australia 1-3 business days
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Delivery to NSW VIC SA WA NT and country areas 3-10 business days to country areas 5-10 business days
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Larger parcels will be wrapped carefully in heavy quality black plastic
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If you require registered or Express post please request it
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Janome Sewing machines will be sent by Registered post
Returns Policy
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Please check your purchase as soon as it is received
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A refund will be given within 7 days if a flaw has been overlooked or the wrong product has been sent
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If you wish to return an item for refund you will need to pay to return your goods for a credit
Products may look different than what shows on your device. Please request a FREE sample of fabric to see colour and texture as no refund will be given on fabrics once they have been cut.